Knowledge Base Enterprise

The knowledge module is an internal wiki system. Organise policies, procedures, training materials and technical documentation. It offers an experience similar to Confluence or Notion.

What You Will Learn in This Section

Creating and editing articles
A hierarchical folder structure
Access permissions and sharing
Search and content discovery

Overview

The knowledge module is an internal wiki system. Organise policies, procedures, training materials and technical documentation. It offers an experience similar to Confluence or Notion.

Hierarchical Structure

Organise with folders and sub-articles.

Rich Editor

Easy content creation with a WYSIWYG editor.

Access Control

Read/write permissions per article.

Advanced Search

Full-text search and filtering.

Article Structure

Example Folder Tree

Company Policies

HR Policy

Security Policy

Remote Working Rules

Product Documentation

API Reference

REST API

Webhooks

User Guide

Training Materials

New Employee Orientation

Sales Training

Example Article

📋 Remote Working Rules

Last updated: 15 January 2026 • Author: HR Department

Contents

1. Introduction 2. Working Hours 3. Communication Rules 4. Equipment and Security

1. Introduction

This document defines our company's remote working policy and rules. All employees are expected to follow these rules...

Creating an Article

Creating a New Article

Knowledge → + New Article
Enter a title
Choose the parent folder (or leave it at root level)
Write the content (rich text editor)
Add an emoji icon (optional)
Save

Editor Features

Headings: H1, H2, H3 hierarchy
Formats: Bold, italic, underline, strikethrough
Lists: Ordered, unordered, checklist
Tables: Adding and merging rows/columns
Code: Inline code and code blocks (syntax highlighting)
Media: Image and video embeds
Links: Internal and external links
Mentions: @user and references to other articles

Access Permissions

Permission Levels

Everyone: All users can read
Internal: Only employees can access
Specific groups: Selected user groups
Private: Only the designated people

Write Permissions

Everyone can write: All readers can edit
Owner only: Only the article owner can edit
Specific people: Selected editors can edit

Info Folder permissions apply automatically to all articles inside. A sub-article can take a more restrictive permission but cannot loosen it.

Search and Discovery

Search Features

Full-text search: Searching including the content
Title search: Titles only
Tag filter: By specific tags
Date filter: By last update date
Author filter: By a specific author

Keyboard Shortcuts

Ctrl + K or / - Quick search
Ctrl + N - New article
Ctrl + S - Save
Ctrl + E - Edit mode

Integrations

Helpdesk

Link knowledge base articles to support tickets. Answer frequently asked questions quickly.

Website

Create a customer self-service portal by publishing articles publicly.

Discuss

Share article links in chats; a preview is shown automatically.