Appointments Enterprise

Overview

SODOO Appointments is an online booking system that lets your customers or prospects book appointments directly from your website. While offering an experience similar to Calendly or Cal.com, it works integrated with the whole SODOO ecosystem.

Appointment Types

You can define various appointment types for different meeting needs:

Appointment Type Settings

• Duration: The standard length of the appointment (15, 30, 45, 60 min etc.)
• Buffer time: The gap between appointments (preparation time)
• Location: In person, phone or video conference
• Price: Setting a price for paid appointments
• Participants: One-to-one or group appointments

The Booking Page

A unique booking page is created for each appointment type. You can add this page to your website, e-mail signature or social media profile.

The Booking Flow

Availability Management

You can configure the bookable time slots in detail:

Availability Settings

• Working hours: Define your weekly working schedule
• Lunch break: Set the break hours when no appointments can be booked
• Holidays: Block public holidays and days off
• Minimum notice: The earliest time an appointment can be booked (e.g. up to 2 hours before)
• Maximum advance: How many days ahead appointments can be booked at most (e.g. 30 days)

Reminders and Notifications

Send automatic reminders to reduce no-shows:

Notification Types

• Confirmation e-mail: Sent instantly when an appointment is booked
• Calendar invitation: Adding to the calendar with an .ics file
• Reminder e-mail: 24 hours and 1 hour before
• SMS reminder: A reminder by text message
• WhatsApp: Notification through the WhatsApp Business API integration

Customisable Templates

You can customise all e-mail and SMS templates to fit your brand. Create personalised messages using dynamic fields:

• {{customer_name}} - Customer name
• {{appointment_date}} - Appointment date
• {{appointment_time}} - Appointment time
• {{meeting_link}} - Video conference link
• {{cancel_link}} - Cancellation link

Integrations

Calendar Integrations

Video Conference

CRM Integration

Booked appointments are reflected in the CRM automatically:

• Creating a lead/contact record automatically for new customers
• Matching appointments with existing customers
• Creating an activity after the appointment
• Linking to a sales opportunity

Paid Appointments

You can set up a paid appointment system for consulting or training services:

• Prepayment: Taking payment when booking
• Deposit: Booking with a partial prepayment
• Pay later: Invoicing after the appointment
• Cancellation policy: Free cancellation up to a set time, a charge after that

Supported Payment Methods

• Credit card (Stripe, PayPal)
• Bank transfer
• Invoicing with the SODOO Accounting integration

Reports and Analyses

Measure your appointment performance:

• Booking rate: What share of visitors book an appointment
• Attendance rate: The percentage of booked appointments that take place
• Popular hours: The most preferred time slots
• Cancellation reasons: Analysis of cancelled appointments
• Source tracking: Which channel the appointments come from