Repair Management
The SODOO Repair module manages the repair processes of customer products or company assets. Every step from the fault record to delivery tracking is followed systematically.
What You Will Learn in This Section
- Creating a repair order
- Separating warranty and paid repairs
- Tracking spare parts and labour
- Repair costs and reporting
Overview
The SODOO Repair module manages the repair processes of customer products or company assets. Every step from the fault record to delivery tracking is followed systematically.
Repair Orders
Fault record, diagnosis and repair planning.
Warranty Tracking
Warranty coverage checks and free repairs.
Spare Parts
Parts consumption and stock integration.
Cost Calculation
Automatic labour + parts cost calculation.
The Repair Process
Intake
→
Diagnosis
→
Proposition
→
Repair
→
Test
→
Delivered
Example Repair Order
REP/2026/0089 - Laptop Screen Replacement
Customer
ABC Company - Ahmet Yılmaz
Product
Dell XPS 15 (Serial: XPS15-2024-8756)
Warranty Status
Under Warranty
Repair Status
Under Repair
Fault Description
Vertical lines on the screen, display corruption
Estimated Delivery
25 January 2026
Cost Detail
LCD Panel (15.6" 4K)
₺8.500
Flex Cable
₺350
Labour (2 hours)
₺600
Warranty Discount
-₺9.450
Customer Payment
₺0
Repair States
- Draft - Repair order created, not started yet
- Confirmed - Customer approval received, waiting for repair
- Under Repair - Repair actively in progress
- Done - Repair finished, ready for delivery
Warranty Management
The system checks the product's warranty status automatically:
- Warranty start: Sale date or activation date
- Warranty period: By product category (1, 2, 3 years)
- Warranty terms: User-caused damage excluded
- Extended warranty: Additional warranty packages
Out-of-Warranty Repair
For repairs outside warranty cover, a quotation is sent to the customer. The repair starts once approval is received.
Spare Parts Management
- Parts used in the repair are deducted from stock automatically
- The parts cost is reflected on the repair order
- Minimum stock warnings for critical parts
- Automatic reorder suggestion to the vendor
Labour Tracking
- Standard time: Estimated time by repair type
- Actual time: The time the technician worked
- Hourly rate: By technician or repair type
- Several technicians: More than one person can work
Repair Reports
- Repair summary: Periodic repair counts and states
- Fault analysis: The most frequent fault types
- Warranty cost: The cost of repairs done under warranty
- Technician performance: Workload and efficiency per technician
- Average repair time: By product category