ServiceNow alternative: SODOO
ServiceNow is an IT and field service management platform. If you are looking for a system that runs every process in one place, speaks Turkish and adapts to your company, instead of or alongside ServiceNow, consider SODOO.
For companies looking to replace or complement ServiceNow, SODOO is a web-based business management system that runs every process, including field service, maintenance, work orders and spare parts, in one place. It is built on the Odoo 19 Community core, speaks Turkish and English, is ready for Turkish e-invoicing, is tailored to your company and keeps its database on your own server. You can move one process at a time.
For service companies searching for ServiceNow, the work order, parts stock and invoice must be right at the same time. In SODOO the field work order reads its parts from stock, its hours from the project and its result from the invoice.
Preventive maintenance plans open work orders before a breakdown; the customer's whole service history stays on their record.
The first question a company using ServiceNow asks about SODOO is its data: customers, products, stock and open balances move with import templates, and processes are set up and tried in a demo account first.
You do not have to switch everything at once. Most companies start with one process (for example sales and quotations, or projects) and move the others into the same system later.
What you get with SODOO
- Field teams, routes and on-site work orders
- Repair orders, parts and warranty
- Equipment and preventive maintenance plans
- Service hours and parts become invoice lines
- Customer history and contracts on the same record
- Mobile-ready interface
SODOO at a glance
- Product
- SODOO — a web-based business management system (ERP, CRM, projects, documents, AI)
- Maker
- PORTWARE
- Core
- Odoo 19 Community — open source, open schema
- Access
- Browser and mobile; nothing to install on the client
- Hosting
- On your own server or on PORTWARE's
- Languages
- Turkish and English interface, documents and reports
- Compliance
- Turkish e-Invoice, e-Archive, e-Waybill and the uniform chart of accounts installed
- Office
- Word, Excel and presentation files in the browser, on the record, versioned (SODOO Office)
- AI
- Cowork AI on every screen; the company picks the provider and model with its own keys
- Integration
- REST and XML-RPC API, Excel/CSV import and export
Frequently asked questions
Can field teams work from mobile?
Yes. The interface is mobile-ready; the work order is updated on site.
Do used parts leave stock?
Yes. Parts on repair and service orders create stock moves and reach the invoice.
Can periodic maintenance be planned?
Yes. A preventive maintenance calendar is defined per piece of equipment.
What is SODOO's licence model — is there a per-user fee?
SODOO's core is Odoo 19 Community and is open source; the modules PORTWARE writes are licensed LGPL-3. No closed-source per-user licence fee is required. The cost is in setup, tailoring, training and support services, quoted to your scope.
Where is our data kept, and whose server is it on?
The database runs wherever you want it: on your own server or on one PORTWARE manages. The schema is open and the whole dataset can be exported at any time. Backups are taken daily and kept on a separate server.
Does it integrate with the other programs we use?
Yes. SODOO exposes REST and XML-RPC APIs and talks to banks, e-invoice providers, e-commerce and shop-floor systems through them. For bulk data, Excel/CSV import and export is available on every screen.
How are training and support provided?
The system ships its own handbook, application guides and per-screen help. On top of that PORTWARE trains the team during go-live and provides upgrades and support afterwards.
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ServiceNow is a trademark of ServiceNow. This page is not affiliated with or endorsed by ServiceNow; the product is named for comparison only.
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